To Join or Not To Join...

Reading Jay Goltz' blog today triggered my feelings around business groups. Yes, I drank the kool aid 15 years ago and believe in them wholeheartedly. Based on comments, people are confused as to what is a business development group versus a networking group. Vistage International is for business owners who want to grow their businesses and themselves exponentially, it's a proven model, over 50 years young that works. While I have spoken for and familiar with the YPO's, EO models which are also good (OK, OK, I'm a speaker for Vistage and Chair two of my own peer advisory boards for them) I have been privy to watch, coach, support the development of many entrepreneurs and small business owners. Check it out!
http://www.mikkiwilliams.com/Vistage/Index

Customer servicing?

Checking out of the gorgeous five star resort today Rancho Las Palmas in Palm Desert was a challenge. The service was great my entire stay so it surprised me that checkout became such a hassle. I wanted my complete bill before I left so I told them what I had from the mini bar but they couldn't put it on my bill till the inventory lady went to my room to officially write it up. Reallllllllly! An hour later, they were still trying to coordinate the "inventory lady" with the front desk with me. Sometimes we need to review our systems and policies to match the quality of the experience. Nuff' said!

SPEAKERS SCHOOL Coming Up

THE NEXT SPEAKERS SCHOOL IS ALMOST IN SESSION.

Join us on April 22-24, 2010. CLICK HERE for more information and to register.

HOPE TO SEE YOU THERE!

Speakers School is new and improved with a Learning Lab on day two. This is where you get to practice what you've learned, and receive immediate feedback from me and your fellow-attendees. It was a huge hit when it debuted in February.